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Rock House Hideaway Lodging Policies

Events and Commercial Photography

Events and commercial photography or filming are prohibited at the Property without our express written permission. (If approved, additional conditions and fees may apply.) No tents or other structures may be erected on the property without our express written permission.

Minimum Age

You must be at least 21 years of age to rent the Property. The Unit-Specific Terms may require a higher minimum age. You hereby confirm that you are at least (1) 21 years of age or (2) the age specified in any Unit-Specific Terms, whichever is higher. You agree to provide us with proof of age upon request. A parent or legal guardian must accompany all guests under 21 years of age for the entire duration of the rental.

Responsible Renter

As the responsible renter, you agree to be an occupant of the Property for the entire duration of the rental. All other occupants will be family members, friends, other responsible adults over 21, or accompanied by a parent or legal guardian. You agree to be solely responsible for your actions and the actions of all family members, guests, and invitees (collectively, “Occupants”) present at the Property at any time during your stay, and to ensure that all Occupants understand and comply with the Terms.

Maximum Occupancy

The number of people present at the Property may not exceed the maximum posted occupancy unless we have given you advance permission to hold an event at the Property.

No Smoking

No smoking is permitted at the Property (including porches, decks or outdoor areas) at any time.

Pets

No pets of any kind are permitted at the Property except (1) as specifically authorized in your reservation, or (2) bona fide service animals we are required by law to allow.

Privacy Policy

Personally identifying information is collected only when you fill out an information request, or make a reservation online. The Rock House Hideaway will store that information for its own internal use. We may disclose to third parties certain aggregate information contained in your account, provided that such information does not contain any personally identifying information, except as authorized by you, or in the good faith belief that such action is necessary to comply with the law. We may send you emails regarding special information or your reservation. You can opt out by contacting us.

Cancellation Policy / No Shows 

Rental payments are fully refundable (less the amount of the Vacasa’s booking fee, which is nonrefundable) for cancellations received 30 or more days before the first night of your reservation. No full or partial refunds will be granted for no-shows or if you cancel within 30 days of the first night of your reservation, arrive after the first night of your reservation, or depart before the last night of your reservation. Except as expressly provided in this Agreement, no refunds or compensation will be given if the property is unavailable for any reason outside Vacasa’s control, including but not limited to adverse weather conditions, natural disasters, mechanical failures, acts of government agencies, or utility outages. We always advise guests to obtain appropriate travel insurance.

YOU AGREE THAT YOU WILL NOT HOLD A PARTY OR A WEDDING WITHOUT WRITTEN PERMISSION FROM THE HOMEOWNER.

Indemnity

You agree to hold harmless and indemnify The Rock House Hideaway, Vacasa and Owner for all claims for property damage, personal injury, or monetary loss resulting from your actions or omissions, and the actions or omissions of other Occupants, during your stay.

Maintenance or Housekeeping Issues

The Property is provided as is, and we are not responsible for the inoperability or unavailability of any amenities. You agree to contact Vacasa as soon as you notice any maintenance or housekeeping problem, or any potentially hazardous condition, at the Property, or if any incident occurs at the Property that is related to such a problem or condition. We will take reasonable and appropriate steps to remedy any reported problem as soon as practicable. We may enter the Property at your invitation to remedy any problem you report, at reasonable times and with reasonable notice to inspect, maintain, or repair the Property, and to address any situation that we reasonably deem an emergency that threatens persons or property. You acknowledge that if the Property has access to amenities that are shared with other properties, such as a shared parks, grills, or parking lot, that the availability and condition of those amenities is outside Vacasa’s control.

Substitution of Property

On rare occasions, due to ownership changes, properties being removed from rental use, or a need for extensive repairs or maintenance, the Property may not be available for rental on the dates of your reservation. In this unlikely event, we reserve the right to substitute a comparable property. If comparable accommodations are not available, you will have the option of (1) selecting from other available properties (in which case you are responsible for, or will receive the benefit of, any difference in cost) or (2) receiving a complete refund of your reservation payment. In the event of a substitution of rental properties, all Terms in this Agreement, plus any Unit-Specific Terms specific to the substituted property, shall apply to your stay in the substituted property.


Summary of Rental Terms

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO CASE SHALL THE ROCK HOUSE HIDEAWAY, VACASA, NOR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR OWNERS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, OR FOR ANY DAMAGES FOR DEATH, PERSONAL OR BODILY INJURY, EMOTIONAL DISTRESS, OR DAMAGE TO PROPERTY, ARISING OUT OF OR IN CONNECTION WITH YOUR STAY AT THE PROPERTY. THIS LIMITATION APPLIES TO ALL CLAIMS FOR DAMAGES WHETHER BASED ON A THEORY OF WARRANTY, CONTRACT, TORT (INCLUDING ORDINARY NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF VACASA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE AND EVEN IF THE LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.